The demand for international phone numbers is on a steady rise as more & more businesses are expanding their operations globally and turning into multinational corporations.
As the companies expand, they must streamline their operations, provide quality products, and provide the highest level of customer service and support to their global clients. All of this can be accomplished through the use of various technologies and tools, such as CRM, communication tools, and customer support software.
VoIP, which stands for Voice over Internet Protocol, is one such popular technology that is in high demand these days. With the help of VoIP, you will have an international phone number that will allow businesses to field calls to other countries regardless of the dialing protocols used by the country. Besides, global phone numbers are secure, reliable, and cost-effective.
But what exactly are international phone numbers, and why are they in demand? Let’s find out answers to both of these questions in the next section.
What Are International Phone Numbers?
As the name implies, an international phone number is a phone number with a specific country code as a prefix. For example, an Indian phone number will have the country code “+91” as a prefix. The goal of using international phone numbers is to establish a business presence in countries where you do not have a physical presence.
Moreover, using international numbers for business is an effective way to streamline your customer service operations, support existing customers, and expand your global customer base. Besides this, international phone numbers provide multiple benefits such as low call costs, managing high call volumes, easy scalability, and a centralized communication system, among others.
Benefits Of International Phone Numbers
Every business’s success is determined by its model, ethics, and technologies. Similarly, the success of any technology is assessed by the features and benefits it provides. The rising popularity of global phone numbers or VoIP systems can be attributed to its incredibly advanced features, which are discussed further below.
1. Centralized & Streamlined System
An international phone number will facilitate you in establishing a centralized and streamlined customer service system in which you can collect, monitor, and analyze each and every customer communication that occurs through the various communication channels. This will eventually provide you with a 360-degree view of every complaint, progress, and resolution in real-time.
Furthermore, the massive data generated by the centralized repository system will assist you in identifying the flaws and limitations of your customer service. Overall, using international numbers will provide you with a reliable and efficient complaint redressal mechanism.
2. Area Specific Code
( Source: freshworks.com )
Another major benefit of international phone numbers is that they are available for each specific area or region of countries. For example, if the majority of your US customers live in Beverly Hills, California, you can purchase international phone numbers with the prefix +1 310 or +1 424. This way you will be able to take the business to a global level with international phone numbers.
When you call these numbers to your customers, it will give the impression that your business is only located in California, which will boost customer trust in your company and the services you provide.
3. Portray Professional Image
Another notable advantage of virtual phone numbers is that they help businesses establish a professional image. These numbers portray your company as a highly professional organization that values customer service and does not take its customers for granted.
This will eventually develop customer trust in your organization, resulting in greater success and profit. Furthermore, international phone numbers will also assist you in creating a trusted brand image of your business besides outperforming your competitors.
4. Affordable Call Cost
To make any business successful in terms of profit, you must either increase your revenue, reduce your expenses, or control unnecessary capital leakage. When it comes to customer service, phone calls consume a sizable portion of the overall budget. As a result, it is critical to keep the call cost as low as possible. This can be achieved by using virtual phone numbers.
When you use an international phone number, instead of paying for each call, you have to choose the calling plan that is best suited to your company’s needs. Moreover, many service providers offer SaaS models, which means you only pay for what you use.
5. Multiple Advanced Features
A traditional phone system allows you to only make and receive calls. However, VoIP system comes a range of advanced communication features such as call-forwarding, call-routing, auto-attendant, screen sharing, video conferencing, and toll-free numbers, among others, in addition to making and receiving calls.
All of these advanced communication features give you the ability to provide better customer service and outline a more targeted strategy for the future.